The Analyst Viewpoint
If you have not talked to Retail Solutions on lessons learned from these pilots, you should. Retail Solutions is successfully managing a software-as-a-service (SaaS) model to help CP companies gain insights on inventory movement. This type of inventory fingerprinting is essential to better understanding promotion execution.
- Lora Cecere, AMR Research, '10 Cool Technology Applications for Consumer Products,' May 17, 2007
Platform
Services
Retail Solutions’ Services organization is committed to exceeding customer expectations at every point in the relationship - from creation of the initial statement of work to the ongoing value creation and support.
The services team consists of experienced professionals with deep retail knowledge in supply chain, store operations, merchandising and category management, as well as technical skills in operations research and data mining.
In addition, several members of Retail Solution executive staff spend most of their time directly servicing customers, further ensuring that customer satisfaction is always our number one priority.
Customer On-Boarding
From the moment a new customer begins working with Retail Solutions, we help the customer immediately begin realizing the benefits of working with Retail Solutions thru the use of web based trainings, templates and support. New customer services include:
- Software
- Master data set-up
- Data cleansing & integration
- Custom configurations
- Training
- Program & pilot design
- Benchmarking & assessments
Analytic Consulting
Retail Solutions Analytic Consultants bring an uncommon, unique mix of business acumen and technical know-how to their customers, resulting in analyses and insights that are second to none. This is why Retail Solutions customers rely on their Analytic Consultants as core members of their internal teams. Analytic Consultants complement Retail Solutions software applications by:
- Providing additional context and insights to application reports
- Performing custom ad-hoc, advanced analyses to answer business questions
- Presenting analyses and results to customer teams
- Incorporating new learnings and insights to customer initiatives
- Directing software requirements to support customer needs
- Proposing and driving trials and experiments leading to proven ROI
Support & Help Desk
Help Desk
Retail Solutions strives to continually make customer satisfaction our number one priority. In doing so, Retail Solutions offers customers access to Help Desk support via e-mail and a toll-free number from 8 am to 8 pm ET on all business days.
Bentonville Office
Most Retail Solutions customers have extensive customer operations in Bentonville, Arkansas and in order to better support our customers, Retail Solutions opened an office in Bentonville and transferred skilled support staff to that office.