The Analyst Viewpoint
Retail Solutions is offering exactly what the market needs: the option of a service in place of a costly enterprise system.
-Sara Shah, ABI Research
Platform
SaaS Offerings
Operating a pure Software-as-a-Service model, Retail Solutions offers a comprehensive suite of no-risk Retail Execution Management solutions requiring no software purchase, no additional headcount and no hardware or fixed costs, while giving customers access to tried, tested and proven knowledge and solutions.
This enables our customers to realize the real value of our solutions at every step of their program, from inception to global roll-out, to speed up deployment and adoption, all while maintaining a fast cycle of continuous upgrades.
Advantages of SaaS
On Demand / SaaS offers:
Retail Solutions
| A core shift in the underlying relationship, from product-based to service-based | X |
| Web based application with delivery of the application service over a standard Internet browser that is specifically designed and developed by the SaaS provider, not another technology firm | X |
| No end user investment required in software, hardware, implementation and integration services, or use of additional IT staff | X |
| No software/hardware installed; remotely delivered and managed applications from a single or multiple centralized locations, but not residing on the client's site or within its underlying IT structure | X |
| Rapid and simple deployment, configuration and training (typically less than three months) | X |
| Single application code base (Java, J2EE, .NET, or open source) and single platform and database selection that is used across the entire customer base allowing for significant product development and R & D efficiencies | X |
| A 'one-to-many' application delivery model that is often defined as a multi-tenant architecture, which is scalable, secure, and replicable application architecture capable of supporting thousands of concurrent customers on a single instance of the application | X |
| Frequent upgrade cycles occurring multiple times per year in addition to minor product enhancements on a routine basis that are all seamlessly deployed over the Web | X |
| Pay-as-you-go pricing with a wide variety of models (i.e., subscription, transaction, etc.) and terms ranging from payments received upfront, to pre-pay, to as incurred | X |
| Ability to customize and configure the appearance, policy settings, workflow and other characteristics to meet the diverse needs of a large customer base | X |
| Ability to integrate using APIs and Web Services with other existing third-party and internally developed enterprise applications and databases | X |
| Back-end application hosting from remotely managed/owned facilities, or provided by a third party | X |
| 24 x 7 x 365 perpetual account responsibility with ongoing customer services supporting end-user adoption, use / training, and troubleshooting | X |
Source: TripleTree